GENERAL REGISTRATION INFORMATION

Don’t delay, register early to avoid disappointment!
There are several easy ways to register for Douglas Park Community Centre programs and service including online, by telephone or in-person.

If you wait until the last day to register, courses might get full or great courses could get cancelled. Course availability can be found online or by telephone.

Late registrations will be accepted online or in-person beyond start date for most programs, subject to space availability. In the event that the course you selected is full, you may be placed on a waitlist.

Appropriate program selections and registration are the responsibility of the person registering for the program. Please review confirmation details on your registration receipt. Some programs are held offsite at Tapestry Community Rooms, Emily Carr Elementary School, Edith Cavell Elementary School, Heather Park Tennis Courts and Queen Elizabeth Park Tennis Courts.

Participants may transfer from one program to another if space is available.

Some social programs and exercise/aerobic classes are drop-in only. Please arrive early to allow time for payment. Some drop-in programs and sports programs have maximum capacity participation limits, subject to first-come, first-served. All prices subject to GST where applicable.

REFUNDS AND WITHDRAWALS

Prior to the program start date

Withdrawals can be made up to 24 hours prior to the program scheduled second class. Withdrawal/refund requests for all Douglas Park Community Centre programs must be made directly to the Main Office by calling 604-257-8130 (press #1) or in-person. We will process requests as of the date of notification as received by the Main Office. Requests cannot be backdated. Refunds are subject to $5 administration fee.

On or after the program start date

Withdrawal/refund requests received on or after the start date of the program, regardless of class start time, will be pro-rated as of the date of notification, and cannot be backdated. See below for further details.

Prior to the second class after the program start date

Withdrawal refund requests can be made no later than one business day (24 hours) prior to the second class. A pro-rated credit for the remaining classes can be left on your Registration Account for future program registration use. Refund requests will be pro-rated as of the date of notification and cannot be backdated, and are subject to a $5 administration fee. ** See below for further details.

On or after the second class of the program

Withdrawal/refund requests made on or after the second class of the program, regardless of class start time, will be granted for medical reasons only for the remaining classes of the program and must be accompanied by a doctor’s note. Requests will be processed as of the date of notification and cannot be backdated. Requests (medical reasons) will be pro-rated but are not subject to an administration fee.

** Exceptions: No refunds or pro-rated refunds will be issued for specialized programs such as Licensed Preschool, School Age Care, RALLY, weekly day camps, private or semiprivate music lessons.

MISSED CLASSES AND CANCELLATIONS

Missed classes

Participants are to attend all classes as scheduled for the program in which they are registered. In the event that a participant is unable to attend a scheduled class(es) during the program session, make-up classes or refunds for the missed class(es) will not be provided.

Cancellations

Douglas Park Community Centre reserves the right to cancel or alter any classes, times, costs or locations without notice as required due to insufficient registration, inclement weather, change of policy or availability of facilities or instructors. Full refunds will be issued for course cancellations only.

LEISURE ACCESS PROGRAM

The Leisure Access Program provides low-income Vancouver residents with access to basic recreation programs and services at Park Board facilities at a reduced cost. Upon qualifying, the subsidy is loaded on a OneCard for discounted access to all Park Board pools, rinks and participating fitness and community centres.

For more information visit: http://vancouver.ca/parks-recreation-culture/leisure-access-card.aspx

Eligible Leisure Access Program patrons are eligible to access Douglas Park Community Centre association programs, up to 50% discount. Some programs, workshops, private lessons and services are exempt. Please enquire with staff regarding discount eligibility or financial aid.

ROOM RENTALS

Planning an event, meeting or social party? The Douglas Park Community Centre offers a variety of rental spaces. Our facilities are affordable, clean and located right in your community. We can accommodate events from 10 to 50 people with a variety of room sizes to choose from. Facility room rental rates are based on room type and operating/non-operating hours of availability. For more information contact the Front Office at 604-257-8130 (press #1).

STAFF DIRECTORY

Brenda Tang – Community Recreation Supervisor
brenda.tang@vancouver.ca
604-257-8433

Ingrid Richter – Recreation Facility Clerk
ingrid.richter@vancouver.ca
604-257-8130

Ian Su – Recreation Programmer II
ian.su@vancouver.ca
604-257-8136

Jeremy Quan – Recreation Programmer II (A)
jeremy.quan@vancouver.ca
604-257-8646

Starla Bayley – Community Youth Worker
starla.bayley@vancouver.ca
604-257-6951

Lucy Ichikawa – Seniors Worker
luz.ichikawa@vancouver.ca
604-257-8133

Rosie Laforges – Licensed Care Coordinator
rosie.laforges@vancouver.ca
604-257-8134

Douglas Park Community Centre
douglasparkcc@vancouver.ca
604-257-8130 (press #1)

SOCIAL MEDIA

Facebook:
www.facebook.com/douglasparkcc/
www.facebook.com/DouglasParkPlayground/

Twitter:
https://twitter.com/DouglasParkCC

Website:
www.douglasparkcc.org